Shipping policy
Shipping Policy
Last updated: May 26, 2026
At Ever Portrait, we understand that custom artwork is more than a purchase — it is a meaningful and personal piece created to last for generations. Every order is carefully packaged, insured, and handled with professional care to ensure it arrives safely at your home.
HOW ARE THE ARTWORKS PACKAGED?
Each artwork is packaged according to its size, framing style, and shipping requirements to provide maximum protection during transit.
Stretched & Framed Artworks — Box Packaging
Medium and large stretched or framed artworks are securely packed in heavy-duty reinforced cardboard boxes with multiple protective layers, corner guards, and cushioning materials.
Our packaging process is designed to minimize movement and protect the artwork from impact during transportation.
Rolled Canvas — Tube Packaging
Canvas-only orders may be carefully rolled and shipped inside a durable dent-resistant tube.
This shipping method is:
· Extremely safe for oversized canvases
· More cost-efficient for large artworks
· Preferred for customers planning local stretching or framing
Rolled canvases can easily be stretched or framed by a professional framing shop after delivery.
HOW LONG DOES DELIVERY TAKE?
Production Time
Each artwork is hand-painted by professional artists. Production typically takes:
· 7–14 business days
Custom portraits with complex compositions or multiple subjects may require additional time.
Shipping Time
After production approval and shipment:
· Standard shipping usually takes 5–10 business days
Shipping carriers may include:
· FedEx
· DHL
· UPS
· Specialized art logistics providers
Total Estimated Timeline
From order placement to delivery, the average timeline is:
· Approximately 10–20 business days
ART APPROVAL PROCESS
During the painting process, our artists may provide progress updates, preview photos, or videos of your artwork.
Customers may request reasonable revisions such as:
· Color adjustments
· Background refinements
· Minor detail modifications
Your artwork will only be shipped after final approval whenever applicable.
SHIPPING COVERAGE
Currently, Ever Portrait primarily ships within the United States.
We are actively expanding international shipping availability and may support additional countries in the future.
SHIPPING COSTS
Free Shipping
We proudly offer:
· Free standard shipping within the United States
Shipping fees are already included in the artwork pricing unless otherwise stated.
Please note:
· Customs duties or import taxes for international orders (if applicable) are not included.
SHIPPING INSURANCE
All shipments are fully insured at no additional cost.
If your package is:
· Lost
· Damaged
· Mishandled during transit
We will work directly with the shipping provider to resolve the issue and provide an appropriate replacement or refund solution.
ORDER TRACKING
Once your order ships, you will receive:
· A shipping confirmation email
· Tracking information
· Carrier details
Tracking information may take several days to update after shipment processing.
MULTIPLE ARTWORK ORDERS
Whenever possible, multiple artworks from the same order will be shipped together.
However, depending on:
· Artwork size
· Production timing
· Packaging requirements
Some items may occasionally arrive separately.
GIFT DELIVERIES
You may ship artwork directly to another recipient by entering their shipping information during checkout.
If your order is intended as a surprise gift, we recommend notifying our support team in advance so we can avoid unintended delivery notifications to the recipient.
SHIPPING DELAYS
While we strive to deliver all orders on time, occasional delays may occur due to factors beyond our control, including:
· Weather conditions
· Holiday shipping congestion
· Customs clearance
· Carrier operational delays
· Global logistics disruptions
Please note:
· Delivery estimates are approximate and not guaranteed
· Tracking updates may occasionally appear delayed during transit
If your shipment exceeds the estimated delivery timeframe, please contact our support team for assistance.
CONTACT US
If you have any shipping-related questions, please contact us:
Ever Portrait
Email: support@everportrait.com
Website: everportrait.com
Hand-Painted by Real Artists
Unlimited Revisions