RETURN POLICY

Ever Portrait / Everportrait Inc

support@everportrait.com

At Ever Portrait, we believe that welcoming art into your home should be a seamless and worry-free experience. That's why we've designed a straightforward, transparent return policy—so you can shop for your favorite pieces with total confidence.

ARTWORK QUALITY

If your artwork fails to match the description or visual representations on our official website, you qualify for a full refund.

All our artworks are original, handcrafted pieces created by professional artists. Since each piece is one-of-a-kind, minor variations in color, texture, or brushstroke are to be expected.

SHIPPING DAMAGE

Should your artwork arrive damaged in transit, we offer a complimentary replacement or a full refund at your discretion.

To facilitate insurance claims and investigations, please provide clear photos of both the damaged artwork and its original packaging.

CUSTOM PORTRAIT POLICY

Custom portraits are eligible for returns under our 30-day money-back guarantee, just like any other artwork in our collection.

If you wish to cancel a custom order before it ships, you may do so at any time with no fees or penalties. Simply contact our support team, and we will process your cancellation immediately.

Custom portraits are made-to-order and tailored exclusively to your specifications. We are proud to stand behind the quality of every custom piece we create.

30-DAY MONEY BACK GUARANTEE

You have a 30-day window from the date you receive your artwork to request a return for any reason at all.

We accept returns by mail. We do not charge any return shipping or restocking fees. To start a standard return, please contact support@everportrait.com to get a Return Authorization (RA) number and our return address.

IMPORTANT CONDITIONS FOR RETURNS

•       Return requests must be submitted within 30 days of receiving your artwork.

•       For mail returns: we will provide a prepaid return shipping label. Once we receive and inspect the artwork, your refund will be processed.

•       Once your return request is approved, refunds will be issued to your original payment method within 7 business days.

RETURNS DUE TO PERSONAL PREFERENCE

If the artwork you selected doesn't fit your space, align with your interior design style, or the size isn't quite what you envisioned—don't stress. You're welcome to return it within 30 days of delivery, no questions asked.

SPECIAL INSTRUCTIONS

How to Initiate a Return

1.     Contact our support team at support@everportrait.com within 30 days of delivery to request a Return Authorization (RA) number.

2.     Our team will send you a Return Authorization (RA) number. For mail returns, we will also provide a prepaid return shipping label and our return address.

3.     Standard Mail Return: Pack the artwork securely and ship it to the address provided. We cover all return shipping costs.

4.     Once we receive and inspect the artwork, refunds will be issued to your original payment method within 7 business days.

 

Key Notes

•       Return shipping is always free for mail returns.

•       Refunds are processed to the original payment method within 7 business days.